Privacy Policy

2. Information We Collect

When you use our services, we may collect information from you.

• Personal Information: This includes your name, email address, phone number, and any other contact details you provide when you sign up for our services or communications.
• Usage Information: We automatically collect data about how you use our site and services. This may include your IP address, browser type, device details, and a record of your interactions with our website and messages.

3. How We Use Your Information

We use your data to provide and improve our services to you.

• Communication: We use your personal information to send you updates, notifications, promotional offers, and other relevant information via email and SMS, based on your subscription preferences.
• Service Delivery: Your information helps us manage your account, provide customer support, and ensure our services run smoothly.
• Improvement: We analyze usage data to improve our website, services, and communications, tailoring our offerings to better meet your needs.
• Legal Compliance: We use your information to comply with legal requirements and regulations.

4. How We Share Your Information

We do not sell your personal information. We may share it with third parties only in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party partners who help us deliver our services (e.g., email providers or payment processors). These partners are required to protect your information and are only authorized to use it for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, such as in response to a court order, or to protect our rights and property.

5. Opt-In and Opt-Out

We believe in clear and transparent consent.

• Opt-In: By providing your contact details and confirming your subscription, you are explicitly opting in to receive email and SMS communications from us, which may include promotional content and service updates.
• Opt-Out: You can stop receiving SMS messages at any time by replying with the word “STOP” to any message you receive. To unsubscribe from our emails, click the “unsubscribe” link located at the bottom of every email or contact us directly at info@bookslake.com

6. Data Security and Retention

We take the security of your data seriously.

• Data Security: We use appropriate security measures, including secure servers and encryption, to protect your personal information from unauthorized access, disclosure, or alteration.
• Data Retention: We only retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Your Rights

You have control over your information.

• You have the right to access, correct, or delete your personal information.
• You may request that we limit or stop processing your data.
• To exercise these rights, please contact us at info@bookslake.com

8. Additional Policies

• No Confidential Data Collection: We do not authorize our representatives to collect sensitive information like credit card details over the phone or via email. Please do not share this information with our employees. We are not liable for any misuse of confidential information you share.
• Global Service Delivery: To ensure quality and timely delivery, your manuscript may be handled by our production centers located globally. All our service centers are bound by non-disclosure agreements to keep customer information highly confidential.
• Pseudonym Policy: We may use pseudonyms for our staff to ensure a consistent point of contact for you and to create a uniform company culture. This does not affect our commitment to protecting your privacy.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@bookslake.com